For orders shipping within Australia, we offer a flat rate of $10 for Standard post and $15 for Express post, with Free Australian Shipping for all orders over $100. For more information on shipping, please see the Shipping Information page.
Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order. All orders shipped within Australia are sent with Australia Post and take 2-5 business days to arrive, unless you have selected our Express Post service.
Yes, we ship to all countries.
Our postage bags are compostable, eco-friendly bags and only need to be buried in soil for a certain amount of time to degrade into carbon dioxide and water, the degradation time is long depending on the fertility of the soil. Remove all stickers before putting in soil.
During sale events or within 5 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.
If the items you order are in stock, your order will be dispatched the next business day. During busy periods or within 3 days of a new collection launch there may be delays on your order being shipped out. Shipping time varies with Standard Post taking 2 - 5 business days and Express Post taking 1 - 2 business days.
Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. O.B Designs is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
No, we do not offer dropshipping services at this time.
Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.
Keep soft toys out of the sleeping environment for babies under seven months of age as they may cover the nose and mouth and interfere with breathing. Some babies over seven months of age may appreciate a small object such as a soft toy to provide comfort and connection (transitional object) during times of separation from their parent. Never leave your baby unattended with anything that has a cord or ribbon attached to it, or any toy with parts that may come off when sucked and chewed (e.g teddy’s nose or eyes). It’s also recommended to remove the comfort item from baby’s sleeping area, cot or bed once your baby is asleep.
Yes, O.B. Designs is backed by a 12 month manufacturer's warranty.
Yes, we offer 30 Day Returns or credit on all items. We do require items to be returned in the same condition they were received.
Hand wash is our preferred method for cleaning your crochet blankets, linen canopies and teether toys. Our soft toys and comforters can be machine washed and hung out to dry or in the dryer.
Yes, our baby teethers are safe for baby to chew on. A wooden teether is a great organic toy for babies from 3months+ as they could help them develop their motor skills and soothe their teething pain. One of the primary benefits of opting for wooden teething rings over plastic or other popular baby teethers is the fact that wooden teethers are non-toxic and free from harmful leads, metals, BPA, chemicals or phthalates. Our wooden teething rings are also sustainably harvested beechwood timber.
All crochet products use cashmere that is ethically sourced by our supplier and cruelty free.
No, most of our animal toy eyes have embroidered eyes which cannot come off from chewing. We do have a new style of soft toys with plastic eyes however they pass stringent toy safety standards EN-71 (Europe) ASTM (USA) and ASNZ (Australia | New Zealand) which are safe for 0+. They are a very common eye design used by toy companies all over the world.
Our soft toys, teethers, lovies and comforters are Safety Tested for babies 3months+. Each product has it's own safety recommendations, please read all safety and care instructions before use. Our decor such as bunting and canopies are used for decoration purposes and not as children's toys. Blankets are safe for use in a crib, cot, pram or stroller at parent's discretion.
Our products are made in China and shipped from our Sydney, NSW Warehouse.
Yes, we have CPC reports for all our toys.
Please email us ASAP with your Order Number and we will arrange a replacement for you. For a faulty item, we request that you also include a photo of the fault.
ZipPay is an interest free payment plan option that we offer on all of our Australian orders. For more information please visit the ZipPay website.
After you have added all the items to your cart, please go to CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Yes! You can use a promo code and also your Gift Card on the same order. Gift Cards are a valid form of payment regardless of using a promo code.
Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.