Return & Refund Policy

1. About This Policy
This Return & Refund Policy applies to all purchases made through OB Designs Australia (obdesigns.com.au) and OB Designs USA (obdesignsusa.com). Please review this policy carefully before making a purchase.

2. Returns & Exchanges
We accept returns and exchanges within 30 days from the date of delivery for most eligible products.
Conditions for returns/exchanges:

✔ Items must be in original condition, unused, unwashed, and with all tags attached.

✔ Items must be returned in their original packaging (if possible).

❖ Personalized items / clearance items / gift cards are not eligible for return unless faulty.

3. Australian Customers
Under the Australian Consumer Law (ACL), customers are entitled to a remedy (refund, replacement, or repair) for products that are faulty, not fit for purpose, or materially different from their description — even if outside the standard return period. This policy works alongside your rights under the ACL; it doesn’t replace them. 

4. How to Start a Return
Email us at: info@obdesigns.net for Australian returns (for obdesigns.com.au)
or hello@obdesignsusa.com for US returns (for obdesignsusa.com).
Include your order number and reason for return.
We’ll reply with a Return Authorisation (RA) number and return instructions.

5. Return Shipping & Costs
Customers are generally responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
For faulty/damaged items, we will provide a prepaid return label where available.
International return costs are the responsibility of the customer, unless agreed otherwise.

6. Refunds & Processing
Once we receive and inspect your return:

✔ Refunds are issued to the original payment method.

✔ Allow 5-10 business days for the refund to appear on your statement.

❖ Shipping charges (including original postage) are non-refundable unless the return is due to our error.

7. Exchanges
If you’d like a different size, colour, or item:

✔ Let us know at the time of your return request.

✔ Exchanges are subject to stock availability.

8. Faulty Items
If an item is faulty, defective, or damaged on arrival:

✔ Contact us within 14 days of delivery.

✔ We may request photos or evidence of the fault.

✔ Options include refund, replacement, or store credit.

9. Contact Us
If you have any questions or need help with a return:

Australia store:
📧 info@obdesigns.net

USA store:
📧 hello@obdesignsusa.com